If you're seeing an error message like "Your connection is not private", "NET::ERR_CERT_AUTHORITY_INVALID", or a warning about a security certificate when trying to visit toddles.ai, don't worry - there's nothing wrong with your account or your order.
Why does this happen?
This is almost always caused by the Wi-Fi network you're connected to, not by Toddles itself. Many public Wi-Fi networks (at hotels, airports, coffee shops, offices, and schools) use security software that interferes with how your browser connects to websites. When this happens, your browser blocks the connection as a safety precaution.
How to fix it:
Switch to a different network - Try using your mobile data (turn off Wi-Fi and use 4G/5G) or connect to a different Wi-Fi network, such as your home network. This resolves the issue in most cases.
Try a different browser - If switching networks isn't an option, try opening toddles.ai in a different browser (e.g., Safari, Firefox, or Chrome).
Use a VPN - If you're on a corporate or school network that you can't change, using a VPN can help bypass the network's security filter.
Is my data safe?
Yes. Toddles uses a secure, encrypted connection (HTTPS) to protect your data at all times. The error you're seeing is your browser telling you that something on the network is trying to get between you and our website - which is exactly why the browser blocks it.
Still having trouble?
If you're seeing this error on your home Wi-Fi or mobile data (not a public or corporate network), please reach out to us at [email protected] and we'll help you troubleshoot.